Philosophy & Approach
Embodying a customer-centric approach, James seamlessly balances innovation with tradition while upholding quality and service excellence. With exceptional customer experience at the core of the Kennedy brand, he prioritises personalised one-to-one service with a meticulous attention to detail for discerning clientele across all Kennedy boutiques.
James reframes challenges into opportunities for growth, using resilience and adaptability as his core strengths in the luxury retail space, with a focus on fine jewellery and watches. Central to his philosophy is building a cohesive team rooted in a collaborative and service-oriented culture.
“Our passionate staff live and breathe the Kennedy values of Refined, Heritage, Excellence, Aspiration, and Devotion; and as a business we remain focused on delivering an unparalleled experience for our customers.” – James Kennedy